Terms and Policies

By booking a tour or service with TS Boat Tourism, you agree to the following terms and conditions. Bookings are subject to availability, and we reserve the right to cancel any booking at our discretion. In such cases, a refund will be processed if applicable. Company has the right to disqualify/cancel the booking and not serve the customer if they fail to follow set guidelines. It is mandatory for all customers to present a valid ID proof and the generated ticket at the time of the trip. Once a booking is made, cancellations are not allowed. Refunds for customer-initiated cancellations are at the sole discretion of the company. Cancellation from customer end if necessary should be initiated 36hrs prior to date of travel/check-in. Rescheduling a confirmed booking is under the sole discretion of the company and subject to availability. Safety instructions and rules - Life Jackets during boating will be provided by us and should be worn all the time - Submission of valid government ID proof is a must (Aadhaar, Passport etc) - Booking amount is non refundable - Please be careful at trekking and water activities - Trekking at your own risk - Illegal activities are not allowed - Due to bad weather and govt. restrictions, boat trips/resorts can be cancelled at any time - You're eligible for refund if there is a cancellation from our end due to bad weather or govt. restrictions

TS Boat Tourism respects your privacy. We collect only the necessary personal details, including your name, email, phone number, and address, to manage your tour bookings. Your information will not be used for marketing purposes or shared with third parties. All fulfilled booking details will be securely stored and deleted after one year. We are committed to ensuring the security of your personal information and will take appropriate measures to protect it.

Refunds, if applicable, are processed at the sole discretion of TS Boat Tourism. If a cancellation is initiated by the company, a full refund will be issued excluding the handling fee which will be communicated during refund process, depending on the circumstances. Circumstances where company might initiate a cancellation include and not limited to Government restrictions, Lockdown, Local Riots/Bundhs, natural disasters, technical issues at travel location etc. Depending on the circumstances and the severity customer might be notified of it on the date of travel as well but company would make an effort to convey about cancellation as early as possible if it's known to them prior. Advance payments (when you choose to pay only an advance) and booking deposits are non-refundable under any circumstances. For customer-initiated cancellations, refunds will only be considered under exceptional cases and cancellations if necessary should be initiated 36hrs prior to date of travel/check-in. Approved refunds will take 24 hours to 14 working days to reflect in your account, depending on your payment provider. Refunds will be credited into your original payment method within 14 days.

Some hotels and packages are booked on a deposit basis: you pay only the deposit online at the time of booking, and the remaining amount is paid later at the property (or to the tour operator), based on the facilities you require.